Warranty Policy

3-Year Product Warranty

Every piece is quality-checked. Clear, comprehensive warranty coverage you can count on.

3 Years
Product Warranty
30 Days
Satisfaction Guarantee
Free
Repair / Replacement within warranty

✓ What's Covered

✓
LED Fixtures (all models)
3-year warranty — covers manufacturing defects, abnormal dimming, loose contacts
✓
Magnetic Track Rail
3-year warranty — weak magnetic hold, rail warping, manufacturing defects
✓
Transformer / Driver
3-year warranty — no power output, abnormal heat, manufacturing defects
✓
Accessories (connectors, end caps)
1-year warranty
✓
30-Day Satisfaction Guarantee
Not happy within 30 days of delivery — swap models, get a refund, or receive store credit. Conditions apply.

✕ What's Not Covered

✕
Damage from accidents, impact, or drops
✕
Improper installation or failure to follow the installation guide
✕
Unauthorized modification, disassembly, or self-repair
✕
Damage from abnormal voltage (above or below product spec)
✕
Color fading or gradual changes from normal use over time
✕
Products purchased through non-official Striva channels

How to Make a Warranty Claim

  1. 1
    Contact Us
    Reach out via Striva LINE OA. Include your name and purchase date.
  2. 2
    Send Photos or Video
    Capture the issue clearly so our team can assess it remotely.
  3. 3
    Team Review
    We'll respond within 1–2 business days to confirm and advise next steps.
  4. 4
    Repair or Replacement
    If eligible, we repair or ship a replacement at no charge. Shipping is free for manufacturing defects.

Questions about your warranty? We're here to help.

LINE OA — Submit a Claim Other Channels